Terms & Conditions
1. Agreement
By booking or using any service provided by LoMi Paws & Walks ("we", "us", "our"), the client ("you", "your") agrees to these Terms & Conditions.
2. Insurance
LoMi Paws & Walks maintains appropriate business insurance, including Public Liability Insurance. Proof of insurance is available upon request.
Whilst every reasonable care will be taken, pet care activities involve inherent risks and incidents may occur despite appropriate precautions.
3. Client Responsibilities & Warranties
You agree to provide accurate and up-to-date information regarding:
Contact details
Emergency contact details
Veterinary practice details
Medical conditions
Medications and treatments
Allergies
Behavioural concerns
Neuter status
Home access arrangements
You must notify us promptly of any changes.
You warrant that:
All information provided is accurate and complete.
You are the legal owner of the pet or are authorised to make decisions on its behalf.
Your pet is fit to participate in the booked services unless otherwise disclosed.
Your pet is not known to be dangerous except as previously disclosed.
Failure to disclose relevant information may result in services being refused, suspended, or terminated without notice.
4. Health & Behaviour
You must inform LoMi Paws & Walks of any illness, injury, surgery, medication, behavioural concern, aggression, reactivity, anxiety, escape tendency, or other matter that may affect the safety or welfare of your pet, our staff, other animals, or the public.
Dogs attending group walks should be vaccinated in accordance with veterinary guidance.
Female dogs in season may be excluded from group walks. Entire dogs may be accepted at our discretion.
LoMi Paws & Walks reserves the right to refuse, modify, shorten, suspend, or terminate services where health, welfare, or safety concerns arise.
Where appropriate, dogs booked for group walks may be transferred to solo walks.
5. Dog Walking Services
You are responsible for providing suitable collars, harnesses, leads, and legally compliant identification tags.
If equipment is considered unsafe, damaged, or unsuitable, LoMi Paws & Walks may use alternative equipment where available.
Dogs will only be exercised off lead with your prior written consent and where we consider it safe and appropriate. Off-lead exercise cannot be guaranteed in all locations or circumstances.
6. Home Access & Property
You are responsible for providing secure access arrangements and ensuring that your property, including gates, fences, and gardens, is safe and secure.
Keys will be stored securely and identified only by a coded reference.
LoMi Paws & Walks accepts no responsibility for loss, damage, theft, escape, injury, or incidents arising from:
Defective fencing or gates
Property hazards
Access by third parties
Circumstances beyond our reasonable control
You must disclose any alarm systems, security measures, recording devices, or internal cameras.
For overnight pet sitting services, cameras located in bedrooms, sleeping areas, or private living spaces must be disclosed before the booking begins.
7. Emergency Veterinary Treatment
In the event of illness, injury, or emergency, you authorise LoMi Paws & Walks to seek veterinary treatment on your pet's behalf where necessary.
We will make reasonable efforts to contact you and your emergency contact before treatment decisions are made.
Where immediate treatment is required and contact cannot be established, we may act in the best interests of your pet's welfare.
You agree to reimburse all veterinary fees, medications, treatment costs, transportation costs, and related expenses incurred on behalf of your pet.
LoMi Paws & Walks accepts no liability for treatment decisions or outcomes provided by veterinary professionals.
8. Payments
Regular clients will be invoiced weekly in arrears unless otherwise agreed.
Payment must be made within the timeframe stated on the invoice.
Ad-hoc or one-off bookings may require payment in advance.
LoMi Paws & Walks reserves the right to suspend services where payments remain outstanding.
Reasonable administration charges may be applied to persistent late payments.
9. Cancellations
Dog walking, drop-in visits, and other standard services cancelled with less than 48 hours' notice will be charged at the full service rate.
Requests to reschedule services will be accommodated where possible but cannot be guaranteed.
Regular clients may take up to two weeks' holiday per calendar year without charge. Extended absences may be subject to a retainer fee to reserve regular time slots.
10. Overnight Pet Sitting
A non-refundable deposit of 50% of the total booking fee is required to secure overnight pet sitting bookings.
The remaining balance must be paid no later than 14 days before the booking start date.
Bookings cancelled within 14 days of the start date are non-refundable.
Where essential welfare items are required during a booking, including food, medication, or cleaning supplies, LoMi Paws & Walks may purchase these on your behalf. Receipts will be provided and costs must be reimbursed promptly.
You must provide an emergency contact capable of taking responsibility for your pet if required.
11. Weather & Service Changes
Services may be modified, shortened, rescheduled, or cancelled where weather or environmental conditions present a risk to pets, staff, or the public.
This includes, but is not limited to, extreme heat, snow, ice, storms, flooding, high winds, and official weather warnings.
Alternative arrangements may be offered where appropriate.
Where LoMi Paws & Walks cancels a service due to unsafe conditions, no charge will apply.
Dogs may return wet or muddy despite reasonable efforts to towel dry them.
12. Liability & Indemnity
Clients remain responsible for any injury, damage, loss, cost, or claim arising from the actions or behaviour of their pet, except where caused by the negligence of LoMi Paws & Walks.
You agree to indemnify and hold harmless LoMi Paws & Walks against claims, losses, damages, costs, or expenses arising from your pet's actions, behaviour, or any undisclosed medical or behavioural condition.
LoMi Paws & Walks shall not be liable for:
Pre-existing medical conditions
Undisclosed medical or behavioural issues
Natural progression of illness
Age-related conditions
Events beyond our reasonable control
Loss or damage caused by pets within the home
To the fullest extent permitted by law, LoMi Paws & Walks' total liability arising from any claim shall be limited to the amount paid for the relevant service.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot legally be excluded.
13. Force Majeure
LoMi Paws & Walks shall not be liable for delays, interruptions, cancellations, or failure to perform services due to circumstances beyond our reasonable control, including severe weather, illness, accidents, road closures, vehicle breakdowns, natural disasters, government restrictions, or other unforeseen events.
14. Photography & Marketing
Photographs or videos of pets may be taken during services.
Images will only be used for marketing, promotional, website, or social media purposes with your consent.
You may withdraw consent at any time by notifying LoMi Paws & Walks in writing.
15. Privacy & Confidentiality
All client information, including contact details, addresses, veterinary information, and access arrangements, will be treated confidentially.
Information will only be used for providing services, communication, invoicing, record keeping, legal compliance, veterinary emergencies, or other legitimate business purposes.
Personal information will not be sold or shared with third parties for marketing purposes.
16. Termination
Either party may terminate ongoing services by providing two weeks' notice unless otherwise agreed.
LoMi Paws & Walks may terminate services immediately where:
Safety concerns arise
Aggressive behaviour is displayed
Information has been withheld
Payments remain outstanding
Continued service would compromise animal welfare
Any outstanding balances remain payable following termination.
17. Changes to These Terms
LoMi Paws & Walks reserves the right to amend these Terms & Conditions from time to time.
Clients will be notified of any material changes. Updated Terms & Conditions will apply to all future bookings following such notification.